Smart Transit: Unprecedented Usage for Transit Interactive Kiosks

CHK America’s Connectpoint® Interactive Kiosk Fulfills Transit Agencies’ Goals and Objectives

In a commitment to help transit agencies migrate efficiently to Smart Transit goals, CHK’s America’s Connectpoint® Interactive Kiosks deployed in several locations throughout Pittsburgh and Las Vegas have produced unprecedented usage numbers in the transit industry. These initiatives focused on educating transit customers on services that are available via a simple user interface coupled with robust content.

Connectpoint® Interactive Kiosks deployed throughout the Port Authority of Allegheny transit system boasts, on one kiosk alone, monthly usage numbers for “route planning interactions” at 25,119 with “trail blazer” and “trip plans” at 2,370 and 1,177, respectively.

“The functionality of our CHK ConnectPoint kiosks gives riders the information they need, when they need it, and where they need it, leading to more confident riders who use our system more frequently,” said Port Authority CEO Katharine Eagan Kelleman.

Equally impressive Las Vegas RTC Connectpoint® Interactive Kiosks has tallied on one of their kiosks, monthly usage numbers at 18,932 for “route planning interactions,” with “trail blazer” and “trip plans” at 4,461 and 2,476, respectively.

Connectpoint® Interactive Kiosks give transit customers control over their trip. They can access real-time arrival information and plan their trip within the transit system while also being able to incorporate first and last mile choices – personal car use, bicycle or walking. In addition, the trip planning module allows the customer to interact with the mapping database so they can search for specific places without having to do a trip plan.

“We have worked diligently to make interactive, transit information fun and engaging for the customer and agency, said Rick Wood, president and CEO of CHK America. “As developed the effectiveness of our Connectpoint® Interactive Kiosks have been proven with these massive, usage numbers.”

About CHK America

CHK America, is a subsidiary of The Cook Hammond & Kell Group, one of the largest independent, static and digital wayfinding design companies in the world. Recognizing that Smart Transit is redefining public transportation, CHK America, through extensive and proprietary research, developed a suite of solar-powered, ePaper, digital signage solutions, Connectpoint® Digital Bus Stops, Connectpoint® Interactive Kiosks, SmartStop®, and more. Emerging and gaining pace, ePaper is energy efficient and has high readability even in direct sunlight. CHK is the only company in North America with ePaper digital displays. CHK’s digital applications merge connectivity and mobility management for customer’s trips from the first to the last mile, treating all modes of travel as a larger part of an overall connected transportation network.

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